Help & FAQ

You upload 2-4 photos of your item. Our AI cross-references the visual details against millions of auction records and 20+ expert modules to identify the item, assess authenticity, and estimate a value range — usually in under 2 minutes.

It's a strong starting point, not a certified appraisal. The confidence score and the "Needs Expert" verdict tell you when an in-person inspection is worth it, especially for high-value pieces.

Photos are stored securely and used only to generate your report. You can delete any item — and its photos — from your Collection at any time.

Each analysis uses 1 credit. New accounts start with free credits, and you can buy more anytime from Profile → Purchase Credits.

Yes — contact us and we'll take care of it.

Mark it "Incorrect" on the item's card in your Collection. That feedback helps us improve, and it doesn't cost you a credit.

Go to Profile → Language and pick one, or leave it on Auto to match your browser.

Go to Profile → Currency and pick one. New appraisals are priced in that currency; existing reports keep the currency they were valued in.